FAQ
Frequently Asked Questions
About BSD Depot
What does BSD Depot sell?
BSD Depot is an online home store. Our main categories are rugs (area, runner, washable, outdoor and handmade wool rugs), door mats, furniture (living room, bedroom, dining, home office, kids and outdoor), lighting and lamps, mirrors and LED medicine cabinets, wall art, bedding, bath and kitchen linens, curtains, candles and home fragrance, storage, kids' toys, hot tubs and holiday decor.
Do you have a showroom or store I can visit?
No. BSD Depot is an online-only store, so there is no showroom or in-person pickup. Every product page lists dimensions, materials and details, and our team is happy to answer questions by email or phone.
How do I contact you?
Email sales@bsddepot.com or call (754) 216-9388. Please include your order number if your question is about an order.
Orders & shipping
How much is shipping?
Standard shipping is $5.95 and is free on eligible US orders of $70 or more. Some items ship directly from our partner brands and may carry their own shipping fee or ship free. Any shipping fee is shown at checkout before you pay.
How long does it take to process my order?
Most orders are processed within 1–3 business days.
How long will delivery take?
Delivery time depends on the item and your location, and all delivery times are estimates. Large furniture may ship by freight carrier. Estimated delivery times for specific brands are listed below and on product pages.
How long do LED medicine cabinets and LED mirrors take to arrive?
For our ExBrite LED medicine cabinets and mirrors, the estimated timeline is: ships in 1–2 business days, then about 5 business days in transit. Oversized pieces ship by freight and take about 2 weeks. These items ship to the contiguous US only, and an adult signature may be required.
Are some items made to order?
Yes. Some furniture is made to order. For example, Residence Supply pieces have an estimated lead time of 15–20 business days before they ship. Customized items cannot be returned, so please check dimensions and finishes before ordering.
Will I get a tracking number?
Yes. When each package ships, you'll receive an email with its tracking number and a link to follow your delivery.
Why did my order arrive in more than one box?
Orders with items from more than one brand ship separately from each brand, so they may arrive on different days. Each package has its own tracking.
Do large rugs arrive folded?
Rugs 8x10 and larger may be folded for shipping. Any creases typically relax within a few days.
Where do you ship?
We ship across the United States and to many international destinations; the options and rates for your address are shown at checkout. Some items, such as ExBrite medicine cabinets and mirrors, ship to the contiguous US only.
Returns & refunds
What is your return policy?
Most items can be returned within 30 days of delivery. Items must be unused, in their original condition and in their original packaging. Each product page shows the return terms that apply to that item. See our full return policy.
Who pays for return shipping?
For most brands, we send a free prepaid return label for eligible returns. Some brands have different terms: VHC Brands and Karat Home returns have the return shipping and a 15% restocking fee deducted from the refund, and ExBrite returns have the original shipping and the return shipping deducted (items must be unused and uninstalled). Damaged, defective or incorrect items are always returned at no cost to you.
How do I start a return?
Email sales@bsddepot.com with your order number and the reason for the return, and we'll take care of the rest.
When will I get my refund?
Once your return is received and inspected, your refund is issued to your original payment method within 5–7 business days.
Can every item be returned?
No. Customized items and Final Sale items are not eligible for standard returns or exchanges, except where required by law. All Oriental Weavers rugs and all Artisan Furniture pieces are Final Sale. Please review dimensions, colors and materials carefully before ordering these items.
What if my item arrives damaged, defective or wrong?
Please inspect your order when it arrives. Email sales@bsddepot.com within 48 hours of delivery with your order number, a short description and photos of the item and its packaging. Keep the item and packaging at the delivery address until we confirm next steps. Damaged, defective and incorrect items are returned at no cost to you.
What if a Final Sale item arrives damaged or wrong, or never arrives?
Email sales@bsddepot.com within 48 hours of delivery with your order number, a description and photos. We'll work with the brand on a solution, which may include a replacement, refund, partial refund or other appropriate compensation. If an order never arrives, contact us and we'll resolve it.
Rugs
What is a washable rug?
A washable rug is light and thin enough to go in a home washing machine. It's a good choice for kitchens, kids' rooms, entryways and homes with pets.
How do I choose the right rug size?
In a living room, the front legs of your sofa and chairs should sit on the rug. Under a dining table, the rug should reach at least 24 inches past the table on each side so chairs stay on it when pulled out. Each product page lists the exact dimensions. See our rug size guide for more.
How do I care for a handmade wool rug?
Vacuum regularly without the beater bar, blot spills right away, and rotate the rug every few months so it wears evenly. For deep cleaning, use a professional rug cleaner.
Payment
How can I pay?
We accept major credit cards, PayPal and Shop Pay at checkout.